If you have a problem with a turbocharger you have purchased from us and wish to return it under warranty, call us on 01740 646 960. Please have your invoice number to quote to us. You will be put in contact with a member of our technical staff, in case your turbocharger has a problem which can be resolved over the telephone. If we need to bring your turbocharger in to be fixed, we will arrange the collection with our courier. Please find our warranty conditions below.
We offer a warranty, to the original purchaser, for the repair or replacement of their turbocharger for a period of 24 months from the date of purchase, unless otherwise stated. The warranty only covers the turbocharger for faulty workmanship or components and does not extend to turbochargers damaged due to misuse in fitting or operation. Please read the Garrett Troubleshooting Guide located in the 'Technical' area of our site, in order to ensure the reason for failure of the previous turbocharger has been eradicated before fitting the replacement unit. Proof and date of the original purchase and purchaser will be required before any warranty claim will be contemplated. Units for which a claim is being made must be returned to Turboactive complete. Any attempt to dismantle or repair the unit will invalidate the conditions of the warranty. The warranty does not cover the cost of any labour or materials required to remove or reinstall the turbocharger, or any other ancillary costs other than those directly attributable to the repair or replacement of the turbocharger itself.
All other liabilities such as indirect or consequential loss (including loss of profit) are expressly excluded. No warranty is offered for any Turboactive turbocharger used for competition purposes, or in any case where the manufacturer’s standard boost pressures or fuel settings have been changed or any device is used to modify them, i.e. the use of up-rated actuators, bleed valves or aftermarket engine management chips. Proof may be required of proper maintenance or manufacturer’s routine services levels and intervals, with particular regard to oil and filter changes. Failure to comply with the manufacturer’s service requirements will invalidate this warranty. It is vital that the turbocharger is fitted correctly. Please follow all the vehicle manufacturer’s instructions as well as the Turboactive checklist. Removing and refitting a turbocharger is a relatively simple task, but it should not be attempted by anyone without the necessary experience and expertise to do so. Turboactive recommend that the purchaser’s turbochargers are fitted by someone possessing the knowledge to do so correctly. Incorrect fitting, poor engine condition or maintenance, insufficient or incorrect air or oil filtration could all lead to a claim being rejected.
Most turbocharger failures occur due to engine-related problems which if not eliminated will result in the failure of the replacement unit very quickly, but without warranty cover. In order to assist claimants and prevent further problems, Turboactive will issue a report on the condition of any turbocharger returned during the warranty period. This is usually a very good indicator as to the reason for any turbocharger’s premature failure. An independent engineer’s report may be recommended in the event of a claim remaining unresolved. If we have any disagreement about the warranty that we are unable to resolve, we will both abide by the decision of an agreed arbitrator or if we are unable to agree on an arbitrator, one will be appointed by the Law Society. The warranty is in addition to, and does not detract from, the contractual rights that you have under statute and common law.
Regardless of whether you have purchased your turbocharger from us, if you have a fault with it, we will repair it if we can. You will be notified of the cost of the repair before work begins.
If you have ordered the wrong turbocharger in error, we will take it back and refund your payment, minus a 15% handling fee. If you are sent the wrong turbocharger owing to an error by Turboactive, we will refund 100% of your payment or send a replacement turbocharger out as quickly as possible, subject to the difference in price.